Posted on: 8/03/2020
Providing great customer service means investing more of your time into your own customers and their expectations. This will help you deliver a seamless customer journey, from the top of the funnel to the checkout.
In the current competitive landscape, companies have to work harder than ever before to stand out from the competition. While discounts and low prices can help you acquire new customers, they certainly won’t help you retain them. As customers become more and more empowered, the need for customer-centric companies who care about customer experience is rapidly growing.
If you’re not asking your customers to share their opinion, you might be missing out! "Today’s buyers trust customers, not companies. When marketers harness this social proof, it can drive leads and generate revenue, but very few are doing so. There is still an advantage for marketers who can build the voice of the customer into their marketing efforts.