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5.00/5.00 published 07/02/2021

"Fine - good guys, try to charge £150 for waiting 30 mins!"

We had three guys in two vans. They were did a decent job, bumped a couple of door and window frames whilst moving furniture, but tbh the gaps were tight and that happens. What made the whole day much more stressful however is a clause in the contract which says they can't wait - and they wanted to charge us £150 per half hour of waiting!!! Moving house is stressful enough as it is and you have no control over when money clears. We were told we would be charged as they needed to wait more than 30 mins, but they were done and had left before 4pm. Ridiculous. If it hadn't been for this the move would have been much more relaxing and it would have been a good service.

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